Return & Refund Policy

💙 Customer satisfaction is at the heart of Anuscouture. Should you face any issue with your order, our easy return & refund process is here to help.

📦 Return/Exchange Policy

We offer a 3-day hassle-free return/exchange policy from the date of delivery.
Customers must raise a return/exchange request using their registered email ID contacting our support team at: help.anuscouture@gmail.com
We provide reverse pickup for returns/exchanges, but customers must pay a ₹ reverse pickup charge.
Customers can also send the product to our return address at their own cost preferred.

Important:

Exchange products cannot be returned.
You can exchange a product only once.

💸 Refund Policy

Refunds will be initiated only after the returned product is received at our office and passes the quality check.
Prepaid Orders: The refund will be processed directly to the original payment method within 7 business days.
COD Orders: Customers must email the following bank or UPI details from their registered email ID to help.anuscouture@gmail.com

Return Address:

Anuscouture
A-803, Apple Heaven, Opp. Matrushree Farm, Mota Varachha, Surat - 394101

📧 Email: help.anuscouture@gmail.com
📞 Phone: Contact

🏦 Required Details for COD Refunds

For Bank Transfer:

Bank Name,
Account Holder Name,
Account Number,
IFSC Code.

For UPI Refund (GPay/PhonePe/Paytm):

UPI ID and Name on UPI.

🚫 Important Notes

Shipping charges are non-refundable.
Products must be returned in their original, unused condition.
Worn, damaged, washed, or used products will not be eligible for a refund or exchange.
Once a product is exchanged and delivered, it cannot be returned or exchanged again.
Order cancellations are only allowed before dispatch from our warehouse.
For quick help, you can also reach out via Instagram DM: @anus_couture

If you have any questions or concerns, feel free to contact us at: